1. Introduction

This Privacy Policy describes how Questus Group ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website, submit web forms, or otherwise interact with us. By using our website or submitting any form, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you submit a form on our website, we may collect the following categories of personal information:

_{Full name}

_{Email address}

_{Phone number (including mobile number)}

_{Mailing address or zip code}

_{Business name and/or job title}

_{Any additional information you voluntarily provide in form fields}

We may also collect technical data such as IP address, browser type, device identifiers, and pages visited through cookies and analytics tools.

3. How We Use Your Information

We use the information collected through our web forms for the following purposes:

_{To respond to your inquiries and provide the services you requested}

_{To send you updates, promotional content, and marketing communications you have opted into}

_{To send you transactional or administrative messages related to our services}

_{To communicate with you via SMS/text message, phone, or email based on your consent}

_{To improve our website, services, and customer experience}

_{To comply with legal obligations}

4. SMS Communications & A2P Messaging Consent

By providing your mobile phone number on any form on our website and checking the SMS consent box, you expressly consent to receive recurring automated or manually dialed text messages (SMS/MMS) from Questus Group at the number you provided, including messages sent through automated messaging platforms such as GoHighLevel.

Message types may include:

_{Appointment reminders and confirmations}

_{Follow-up messages related to your inquiry}

_{Promotional offers, discounts, or announcements}

_{Informational updates relevant to your request}

Important disclosures:

_{Message frequency varies.}

_{Message and data rates may apply depending on your wireless carrier plan.}

_{Your consent to receive SMS is not a condition of purchase or receiving services.}

_{Carriers are not liable for delayed or undelivered messages.}

To opt out of SMS communications at any time, reply STOP to any text message. You may also reply HELP for assistance or contact us directly at [email protected] / (919) 360-9011. After opting out, you will receive one confirmation message and then no further messages unless you re-consent.

5. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

_{Service providers who assist us in operating our website, conducting business, or servicing you (including CRM platforms such as GoHighLevel, email providers, and SMS gateway providers), provided they agree to keep your information confidential}

_{Law enforcement or government authorities when required by law}

_{Successors in the event of a merger, acquisition, or sale of our business assets}

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You may control cookie settings through your browser. Disabling cookies may affect the functionality of certain features. We may also use third-party analytics tools (e.g., Google Analytics) to understand how users interact with our website.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

_{Access and receive a copy of the personal data we hold about you}

_{Request correction of inaccurate personal data}

_{Request deletion of your personal data (subject to legal exceptions)}

_{Opt out of marketing communications at any time}

_{For California residents: additional rights under the CCPA/CPRA may apply}

_{To exercise any of these rights, contact us at [email protected] / (919) 360-9011.}

10. Children's Privacy

Our website and forms are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or submission of forms after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

[email protected]

(919) 360-9011